Working to the CCPC’s 2023 – 2025 Strategic Plan, the CCPC is seeking to increase its engagement with consumers through its contact centre and website to ensure improved outcomes for consumers and provide increased insights for our policy and enforcement teams. The CCPC is now seeking to recruit for the new position of Deputy Director of Communications with responsibility for the Customer Services and Consumer Information pillar of the Communication Division.
The Deputy Director will lead on the strategic approach and development of the CCPC’s information services to deliver user-centric services that are accessible, engaging and effectively deliver positive consumer outcomes. This will include overseeing the expansion of channels offered by the CCPC helpline, the development of a new CCPC website, and evaluating and improving our customer service offerings.
The Deputy Director will ensure that complex legislative changes are effectively communicated so that consumers and businesses can easily understand the real-world implications of these developments. Working across our helpline and website units, the Deputy Director will ensure that legal and policy changes are reflected in updated content delivered through ccpc.ie and our consumer contact channels that is accessible and engaging while also ensuring technical and legal accuracy.
The Deputy Director will be a key part of the senior leadership team within the Communications Division contributing to strategic management and reporting.
